Terms and Conditions
1) Definition and Interpretation
1.1 KD Event Styling Ltd are the ‘Company’, ‘we’, ‘us’ and the ‘Hirer’, ’you’, ‘your’ is any person or company that hires items from the Company or hires the Company to carry out the dressing of hired items or venues. ‘Items’ means, any item provided by the Company to the Hirer in accordance with the Terms and Conditions set out by the Company.”Booking” means the agreement or contract made between the Company and the Hirer.
2) Retention of Title
2.1 All Items are the absolute property of the Company and the Hirer must not keep, sell or offer to sell, sub hire or lend any item unless agreed otherwise with the company.
2.2 In the event that any of the Company’s Items become broken during the hire period all broken Items and/or broken pieces must be returned to the Company as these remain the Company’s property under all circumstances.
3.1 Item hire- If the Hirer reaches the threshold of £300 worth of services and /or equipment hire from the Company and the event venue is within a 15 mile radius of SO50 postcode, delivery and collection of your items will be free of charge. If the minimum spend is not reached, or the location is further than 15 miles from SO50 postcode then delivery and collection fees will be quoted on an individual basis.
3.2 Event styling- Services provided, such as Items that require assembling and dressing or venues that will be styled and dressed by the Company, will be quoted for following a full consultation either in person, via phone, or via email. Each part of your event expectations will be discussed and formalised. Our charges for each part of your event will be itemised clearly on an invoice, prior to the acceptance of the booking.
3.3 All bookings will be regarded as provisional until a signed copy of these Terms & Conditions has been received from the Hirer, along with a completed Booking Form and payment of a non-refundable deposit for the required items/services. Only if accepted by KD Event Styling Ltd will the booking be confirmed. The Company is not under any obligation to continue holding provisional bookings beyond the given option date (usually 10working days from the time of booking), if these have not been received.
3.4 Deposit -With regards to hire items and item or venue dressing, a non-refundable deposit of 20% of the total fee payable or £50.00 (whichever is greater) will be required to reserve our services or items for your date. 50% of the total fee payable will be due 12 weeks prior to the hire date (less the initial booking deposit). The remaining 50%, known as the “balance” will be due 4 weeks prior to the hire date. A valid credit/debit card is required as form of a security deposit. Should you have an event that requires urgent assistance and the required items would be available, within an 4 week period, 100% of the total fee would be payable upon booking.
3.5 All prices quoted by the Company may be amended when agreed with the Hirer and the Hirerwill reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of the Company.
3.6 Additional Expenses – any additional expenses or fees resulting from any changes made by the Hirer, that have not been quoted in the agreed proposal but subsequently incurred by the Company, will be invoiced separately after the event.
3.7 Payments can be made using bank transfer or cheque, directly into the company account, if a payment is made by cheque it must be fully cleared6 weeks before the hire period commences.
4) Hired Items
4.1 We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred because of a previous customer order. Any necessary substitutions will be communicated prior to your hired items being dispatched or delivered.
4.2 We reserve the right to withdraw our acceptance of your booking if the goods requested are not readily available to us and will refund in full any payment you have made.
4.3 All the Items we hire are considered to be decorations or decorative accessories. They are not to be used in any other manor than for which they were intended. The Company are not responsible for any accident or loss arising from any Item being misused or mistreated in any way. Children must be accompanied by an adult at all times whilst in the presence of our hire Items to ensure they are not used in an unsafe way such as climbing on and crawling under.
4.4 Please be advised that some sweets may contain or have traces of nuts or nut oils. They also may have been in contact with products or sweets containing nuts or nut oils. The Company cannot be held responsible for any issues resulting from any food allergies.
4.5 The Hirer should ensure that children are supervised at all times to avoid the risk of suffocation or choking from sweet wrappers, plastic bags, sweets or any other item. The Company cannot be held responsible for safety issues which occur from the use of our hire Items or consumption of our confectionary.
5) The Hire Period, Delivery and Collection
5.1 Deliveries and collections will be made by a designated courier service or in person by KDEvent Styling Ltd. If sent by courier all packages are issued with a tracking number for traceability whilst in transit. If items hired are very delicate, then this will be discussed at booking stage and the method of transport will be agreed.
All Items will be checked for quality and any prior marks will be noted, before they are delivered.
5.2 The Hirer or an appointed person will be required to inspect and sign for the goods at the time of delivery/set up and any person, other thanthe Hirer who signs a delivery/set up note at the venue is deemed to be authorised to do so.
5.3 The Hirer accepts full responsibility for the security and safe use of the hired Items until collected by the Company or the designated courier.
5.4 Please be aware that the items remain the Hirers responsibility until they have been collected by the Company or by our designated courier service. The Hirer should therefore make every effort to ensure goods are kept dry and are retained in a secure place until this time.
5.5 Each hired item will come with instructions of how to package ready for collection. Items must be stored together and packed in boxes and bags provided. Some larger items will need to be dismantled by KD Event Styling Ltd alone, no other persons should attempt to do so as they may damage the items. The Company will provide instruction on this when the hired items are delivered. If hired items are not ready and packaged as per the Company’s instructions the Company will charge a rate or £30.00 per hour for any time spent by the Company gathering and packing the hired items.
5.6 The Hire period will commence from the time we release the items to the Hirer or the venue is dressed and continues until the items are returned to the Company.
5.7 No refunds or credits will be issued for any items that are returned unused.
6) Dressing of Venues including tables
6.1 On the day of set up, the Company will require all linen on the tables ready to be dressed and any chair covers and/or sashes applied. If the Hirer isusing the same function room for both theCeremony and Reception, the Hirer will need to arrange with the venue, setup of the table items after the ceremony, unless otherwise agreed by the Company at the booking stage. If it is not made clear to the Company and agreed at the booking stage the Company will be unable to stay on the day.
6.2 Venues must be clean and ready for dressing, the Company will not be responsible for any kind of cleaning such as floors, walls, toilets etc. If you need further clarification on this then please contact us prior to booking.
6.3 The Company are unable to un-stack or put out chairs at the venue. This is something the Hirerneeds to arrange with the venue before the Company’s arrival. If there is an issue and the chairs are not ready there will be an additional charge of 50p per chair for any chair the Company puts out/dresses. This payment will be taken directly from your security deposit and a receipt will be sent.
6.4 KD Event Styling Ltd will work on a best endeavours approach, if the Company are not given the requested amount of time to dress the event. The Company will take no responsibility for unfinished venue dressing should the event start earlier than specified or if access to the venue is not granted at the requested time, although every effort will be made to complete your event.
7) Return of Hired Items
7.1 Please ensure that all items are clean and dry prior to placing in packaging.
7.2 All items must be returned in the original packaging as per the given instructions otherwisethe Company reserves the right to charge an additional fee for replacement packaging. Failure to do so may also result in breakages and therefore further charges against your deposit.
7.3 Items not available for collection on the agreed date and time will incur an additional collection fee plus 25% of the listed hire price per item per day.
7.4 If any items are returned dirty this will incur an additional charge of 20% of the hire value of the items as a cleaning fee. If you are not sure what this covers prior to hire, please contact us for clarification. This charge will be automatically taken from your security deposit.
7.5 We will make every effort to collect and deliver your order at the specified times, however, we will not be liable for any loss arising directly or indirectly from any delay in the delivery or collection of goods through other parties.
7.6 Cover Loss or Damage of Hired Equipment – The Hirer assumes complete responsibility for loss of or damage to the hired Items (other than fair wear and tear) from the time the equipment is delivered/set up at the venue, until it is collected. Damages to or loss of hired Items will incur fees equivalent to the cost of replacing the equipment with new stock or repairing the items if possible. If you require a replacement cost prior to hire, please contact us.
Payment for damaged or missing Items in all cases will require a payment card authorisation form to be completed, prior to items being delivered/collected. By accepting these Terms and Conditions you are agreeing for the Company to take payment from theauthorised card for any missing/damaged items at replacement cost. If the Company do take payment a description of the missing or damaged Items and the fee charged will be sent to the Hirer. If any of the missing items are found and returned back to the Company at a later date we will refund you any charge taken for said item as long as this is within 48 hours from the end of the Hire term
8.1 Cancellation Due to Adverse Weather -In adverse weather conditions such as Snow & Ice, it is the Company’s decision whether to deliver and/or setup hired items if it jeopardises the safety of us or our staff. The Company will make every effort get the hired items to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the Hirer to make sure the hired goods are insured for such incidences.
8.2 Cancelation by the Hirer-This clause applies to the following: where the Hirer (a) cancels the entire hire/event, (b) cancels partial use of the items for the event or (c) reduces the duration of the hire/event resulting in the contract value being reduced.
Should the hire or event be cancelled, the following cancellation charges will apply and extend to the total charge which includes: any required accommodation, equipment. In addition, the Hirerwill settle any third-party charges incurred by the Company, on behalf of the Hirer.
Cancelation Clause %
8.3 Changes to the Booking- In the event that the Hirer wishes to make amendments to the booking including, but not limited to, changing Items for others or adding extra Items on this may be done up until 8 weeks prior to the event providing that the fee is equal to or greater than the original Hire value.
9) How we use your data
9.1 Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. We will not share your personal data with any other company or third party.
10) Governing Law
10.1 These terms are governed by English law. Any contract for the hire of goods from the Companyand any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.